Frequently Asked Questions
Everything you need to know about your SMEG kitchen appliances and more.
What is the standard warranty on SMEG appliances?
All SMEG appliances come with a standard 2-year manufacturer's warranty covering parts and labor. Some specific models may qualify for extended promotional warranties depending on the current offer at the time of purchase.
How can I track my delivery?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier's portal. For large appliances like refrigerators or range cookers, our specialized delivery team will call you to schedule a specific time slot.
Are SMEG products energy efficient?
Yes, SMEG is committed to sustainability. Most of our modern dishwashers, ovens, and refrigerators are rated A+ or higher, utilizing advanced technology to minimize energy consumption without compromising performance.
What is your return policy for small appliances?
Small appliances, such as kettles and toasters, can be returned within 30 days of purchase provided they are unused, in their original packaging, and include all accessories. Please contact our support team to initiate a return label.
Where can I find replacement parts for my appliance?
Genuine SMEG spare parts and accessories can be purchased directly through our official website under the 'Accessories' section or by contacting our authorized service centers with your product's serial number.
Do you offer professional installation services?
Yes, we offer professional installation for integrated appliances, range cookers, and dishwashers for an additional fee. You can select the 'Installation' option at checkout to have our certified technicians set up your new product.